Dive Brief:
- JLL has added artificial intelligence capabilities to its Advanced Technology Group Intelligence platform, part of its healthcare compliance-focused Accreditation Lifecycle Program, the company announced Wednesday. The program is designed to keep healthcare facilities in compliance with accreditation standards.
- Managers now can use AI to extract data fields from reports, flag empty fields or missing documentation and organize findings in a compliance dashboard, JLL says.
- “Healthcare systems are often trapped in reactive, frantic … preparation cycles,” Carey Sealy, managing director of ATG enterprise services at JLL’s Work Dynamics healthcare division, said in a statement. “With these new AI capabilities, we are providing our clients with an early warning system.”
Dive Insight:
Healthcare systems face compliance challenges as managers deal with aging infrastructure and resource constraints, reports show.
The Joint Commission — the nonprofit organization that manages the accreditation process that most healthcare facilities follow — released changes to its standards last year, dubbed Accreditation 360, that streamlined rules for managing the facility’s physical environment, among other things.
Although the accreditation changes are expected to reduce the compliance burden over time, managers face a learning curve that will pose a short-term challenge, J.J. Keller Consulting Services said in a blog post.
When it first rolled out its Accreditation Lifecycle Program in April, JLL said it had designed it to mirror the Joint Commission accreditation cycle, which requires healthcare organizations to conduct self-evaluations on a regular basis. Failing to meet accreditation requirements represents an enterprise risk that can impact the organization’s ability to operate, JLL said at the time
The AI enhancements are intended to reduce the chance of an organization coming up short by, among other things, automating the lifecycle of inspection report analysis and workflows to eliminate the risk of human error — typos and missed details, among other things — that often occur during manual spreadsheet entries, JLL said in its press release.
The compliance manager dashboard, which features a visual calendar view and pass-or-fail indicators to highlight discrepancies between inspection reports, will help managers identify trends, the company says.
The goal is to “turn compliance management from an administrative burden into a competitive advantage,” said Cheryl Carron, JLL Work Dynamics Americas COO and president of the Healthcare Division.
