- Johnson Controls unveiled a new security device performance service for its OpenBlue digital platform to give facility managers a method to better monitor performance across security technology vendors.
- The building controls and automation firm says the Ensuring Security Device Performance service, available for its OpenBlue connected building software, combines the ability to monitor and manage security devices across vendors with remote support services and zero-trust cybersecurity protection.
- Despite significant advancements in security technologies, these systems require continuous monitoring and updates to be effective, said Julie Brandt, president of Building Solutions North America at Johnson Controls, in a statement, which is driving the need for the new software and services.
In a 2022 IFSEC and HID Global report on a survey of more than 1,000 people worldwide, 41% of respondents said physical access control systems do not meet or exceed their requirements, compared with 51% of respondents in 2020. Thirty-eight percent also stated plans to update their physical access control systems in 2022, and 42% cited plans to update their software in the next three years.
Johnson Controls’ Ensuring Security Device Performance service integrates zero-trust cybersecurity architecture into its OpenBlue software platform to protect, connect and centrally manage all physical assets on a client’s network, the release stated. The service can pull data from access control and video head-end systems to a central monitoring facility to proactively notify operators about device faults and performance degradation, according to its website.
"The intelligence provided by the OpenBlue platform empowers our customers and our service teams with actionable steps to improve security device performance and enhance building safety, taking the legwork and guesswork out of system maintenance and risk management,” Brandt said.
Johnson Controls’ engineers provide remote troubleshooting, support and service, technician dispatch for necessary on-site repairs, system performance reports and software update recommendations.
The acquisition of Tempered Networks in June paved the way for the new security offering, providing secure network access across a range of endpoint devices, edge gateways, cloud platforms and service technicians, the company said.
Disclosure: IFSEC is run by Informa, the owner of Facilities Dive’s publisher, Industry Dive. Informa has no influence over Facilities Dive’s coverage.