Dive Brief:
- Canada-based management company BGO Properties has struck a deal to add AI building operations tools from software company Visitt to 300 properties totaling 46 million square feet, the companies announced.
- Properties in Ontario, British Columbia, Alberta, Manitoba and Quebec will be added to the platform, which will leverage multilingual functionality to support adoption across Canada, the companies said.
- Earlier this year, Visit secured $22 million to build out its software with AI agents to help facility managers save time through predictive maintenance, among other things.
Dive Insight:
Visitt introduced its building operations software platform in 2017. The software is intended to help facilities managers track equipment and work orders to make asset lifecycle management and maintenance more predictable and preventive. The software also includes vendor management and tenant engagement capabilities.
The software platform’s AI agents analyze collected data to help facility managers stay on top of workflows and contractual compliance.
In an interview with Facilities Dive last year, Visitt co-founder Jonathan Kroll said data generated by building systems is key to improving operations.
“There is a lot of data that is being recorded in the platform from all the day-to-day activities — inspections or notes that are added, photos that are being taken,” Kroll said. “All of this data is very valuable in order to be able to determine the health and condition of a certain asset. [By surfacing] this data to technicians or engineers [we can] help them determine specific asset or equipment condition.”
BGO Properties’ Head of Canada Michelle Brown said the agreement will increase operational efficiencies across the property portfolio. “Integrating AI into our property operations [is] designed to simplify complex workflows, enhance consistency across assets, and strengthen the tenant experience,” Brown said in a statement.
In addition to providing a unified system with standardized workflows across the portfolio, the technology will improve compliance with service-level agreements, the companies said.
For example, the AI agents are programmed to review and verify contractors’ proof-of-insurance certificates, so facility managers don’t have to do that kind of legwork.
“BGO Properties’ teams, vendors, and call centers can unlock new levels of efficiency, performance, and tenant experience,” Visitt CEO Itay Oren said in a statement.
Because the platform is tailored for multilingual operations, property teams and tenants can engage with the platform in the language they are most comfortable with, the companies said.
The $22 million that Visitt secured earlier this year was intended to help the company build a team of AI agents so facility managers can have “end-to-end automation,” Kroll said last year. The goal is to reduce the “administrative load” on facilities teams so they can “focus on what really matters — running their buildings efficiently and serving tenants better.”
