Federal and other government requirements that facility managers implement automatic leak detection of refrigerants and report their compliance are pushing AI-driven applications and integrations onto the market that can be used to improve leak detection.
Axiom Cloud on Tuesday announced a Customer Web Portal it says will simplify and streamline how customers diagnose, prioritize, dispatch and document issues like refrigerant leaks. The solution, which integrates with computerized maintenance management systems, or CMMS, and refrigerant tracking systems, or RTS, is built for both desktop and mobile use and will help operators address what it calls cumbersome infrastructure and processes used to manage refrigerant systems.
Leak management, maintenance and energy efficiency are typically managed reactively, the company says, with grocery retailers and cold storage operators having to manage thousands of temperature alarms per month. For those requiring action, operators tend to input work orders into separate CMMS and RTS systems manually.
“This reflects a broader industry challenge where operational infrastructure, from CMMS platforms to refrigeration controllers to data management systems, has become too expensive and disruptive to replace,” Axiom Cloud said in a release. “Even if users are unhappy with their infrastructure, companies have invested millions in these interconnected systems and built entire workflows around them with the goal of increasing operating efficiencies.”
Axiom’s Customer Web Portal’s integrations with CMMS and RTS infrastructure is intended to simplify the process, the company says, by enabling users to see open anomalies for each site and identify which issues can be resolved without dispatching a service technician.
This improved visibility helps eliminate some night and weekend emergency calls, reducing overtime costs and technician burnout, Axiom Cloud said.
The software can batch and triage unresolved anomalies into prioritized site visit lists, which can be updated with the latest work and show historical sensor data, the company says. The CMMS integrations can generate work orders based on urgency rankings and include financial impact estimates, visual data, root cause analysis and specific action steps.
“The system tells maintenance teams exactly which store to visit first and precisely what actions to take upon arrival,” Axiom Cloud said. “Geographic visualization enables efficient technician routing by batching nearby issues, while live sensor data provides real-time visibility across all assets and locations.”
For compliance-critical operations like refrigerant leak management, the Customer Web Portal includes capabilities to detect leaks early and automatically dispatch service calls using the CMMS. It can also automate data export to RTS systems for automatic leak detection and other compliance reports for the EPA and state regulatory authorities like the California Air Resources Board and New York’s Refrigerant Management Program.
The company says eliminating manual steps in separate platforms can help customers avoid regulatory scrutiny, which can come with fines of up to $57,000 per day levied by the EPA.
"The refrigeration industry has been drowning in data but starving for action," Amrit Robbins, CEO of Axiom Cloud, said in a statement. "Our AI doesn't just identify problems; it also intelligently batches/prioritizes them and provides step-by-step roadmaps to solve them, including instructions that help even junior technicians succeed on their first visit."
In June, the company received a patent for its technology, which uses AI algorithms trained on 1,200 site-years of refrigeration data from a database of more than 80,000 anomalies that have been confirmed by U.S.-based refrigeration specialists, Axiom Cloud said at the time. The Customer Web Portal is intended to build upon success it says it’s seen since then, with 71% of Axiom customers in the first half of 2025 achieving a “timely resolution rate” for AI-diagnosed predictive anomalies identified, the company said.
