Dive Brief:
- Nest will manage HVAC, electrical, plumbing, lighting and general maintenance for more than 300 Miniso stores across the U.S, the companies announced Tuesday.Â
- The agreement will provide Miniso with greater oversight across its store footprint, which the companies say is crucial to retail performance.Â
- “Delivering a consistent and high-quality in-store experience is critical as we continue to grow in the U.S.,” Jim Hall, retail development for Miniso USA, said in a statement.
Dive Insight:
China-based Miniso entered the U.S. in 2017 selling Disney- and other pop culture-themed toys, stationery, home goods and electronics. The agreement with Nest provides the retailer with a scalable facilities management model to support operational consistency while reducing complexity for internal teams, the retailer says.Â
Nest’s facilities management platform combines vendor management, technology, analytics, and operational oversight.Â
Facilitate, its cloud-based work order management platform, automates work orders, tracks equipment history, manages proposals and provides analytics on how much money has been spent on maintenance. The tool will help Miniso gain greater visibility into service activity and building performance, Nest says.
“Retail growth depends on consistency and execution at the store level,” Rob Almond, CEO of Nest, said in a statement. Our “integrated facilities management solution … brings together exceptional service delivery, technology, and analytics to help its stores operate efficiently.”
Retail stores that rely on physical locations to reach customers are expected to see growth this year, according to CBRE’s 2026 U.S. Real Estate Market Outlook.Â
“Digitally native retailers have come to realize that physical stores are really critical for almost every aspect of their business, whether it be fulfillment to brand awareness to customer acquisition,” Ebere Anokute, U.S. head of retail research at CBRE, said in a webinar.
