JLL has added AI capabilities to its building operations platform, enabling the software to automate administrative tasks, detect maintenance needs and provide recommendations, the firm announced Wednesday.
The upgrades to Prism — a software used by building engineers and facility managers to track maintenance tickets, service requests and compliance — will enable faster decisions on resource allocation, tenant satisfaction, risk mitigation, vendor management and capital investments, JLL said.
Powered by the company’s AI platform Falcon, the platform will pull property documents into an integrated, searchable resource so teams can analyze years’ worth of property task and workflow data and plan more strategically, JLL said.
For example, teams can analyze service request patterns and get recommendations to improve tenant satisfaction, it said, or engineers can compare service manuals against warranty documentation to detect coverage opportunities and prevent out-of-pocket repairs.
“AI can unlock a large number of use cases which have been very difficult using traditional technology, such as things that have to do with unstructured data, long documents, search and entity resolution,” Yao Morin, chief technology officer at JLL, told Facilities Dive earlier this year. “AI is not just answering questions you have or processing some data you have, but actually starting to take some actions for you to get to that last mile. AI used to be able to just navigate for you, but now it can drive for you.”
Users can ask conversational questions like, “What issues from the prior quarter’s property inspection are still outstanding?” and get immediate answers with relevant recommendations, JLL said.
There are security protections built in, too, according to the company. Prism maintains “complete data separation so property data, tenant information and financial details remain private to each organization,” it said.
“Prism AI supercharges ... professionals to make smarter decisions,” Daniel Russo, president of property management technology at JLL, said in a statement. “This isn't just about efficiency; it's about fundamentally elevating the standard of property management while delivering exceptional value to our clients and tenants."
